All vacancies
Technical Support Engineer
Bulgaria
• 
Full-time
• 
Remote
About the job
We are seeking a bright, enthusiastic, and hands-on Technical Support Engineer to join Nintex’s team. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The person will work closely with Nintex’s partners and enterprise customers on product deployments and will be responsible for delivering outstanding technical support remotely.
The Technical Support Engineer is responsible for providing outstanding technical support focused on the overall success of Nintex’s customers and partners. You will collect all relevant data required to effectively troubleshoot and understand how the customer is using the products.
Responsibilities
• Provide technical support to partners and customers who are using our enterprise software.
• Provide support for pre and post-sales activities.
• Perform product installations and implementation.
• Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.
• Collaborate with QA and R&D to resolve complex issues.
Requirements
• 3+ years’ experience in a customer support role providing technical support in a SaaS organization
• Experience with system implementation and deployment, including system configuration and troubleshooting in a client-server environment.
• Outstanding customer-facing abilities and verbal communication skills.
• IT knowledge/background required.
• Strong analytical and troubleshooting skills.
• Strong written and documentation skills.
• Excellent spoken and written English.
Advantages
• Development experience or knowledge in HTML/CSS, JavaScript, .NET, SQL is considered an advantage
• B.Sc. in Computer Engineering, Computer Science or related Engineering field Personal
• Professional experience in Windows environment administration
• Network and Web analytics are considered a plus
Attributes:
• Passion for troubleshooting client problems and satisfying customer needs.
• Self-motivated, with a sense of urgency and efficiency and a strong work ethic.
• Excellent interpersonal skills.
• Fast learner, creative thinker, and able to solve problems.
What we can offer
• Remote work and flexible working hours
• Additional private medical and dentist insurance
• Monthly food vouchers
• Monthly transport coverage
• Additional Family-friendly benefits
• Professional and career benefits
• Access to online courses
• Sport activities
• Celebrating happy hours
• Internal sports competitions
• Top-quality work environment
If you are looking for stability, professional growth, long-term career, and technology challenges in the sought-after companies – come and join us today! One last thing, if you have a lot of these skills, but not all of them, please still apply. We love to teach those who are willing to learn.
